Chapter 8: 26th October 2009

There's life!

From: Web Relations UK [mailto:webrelations@gb.vodafone.co.uk]
Sent: 26 October 2009 19:16
To: *******************
Subject: Further to our conversation

Hi Mr Ebrey

Thank you so much for taking the time to speak to me today.

I understand that you have had a negative experience with Vodafone over the past few weeks. It's clear from your site that the service you have received is not to the standard we would expect of our customer service teams. I was personally very disappointed to read about your recent history with us.

I'd love to provide a solution to this for you.

I would like to offer you 12months free of charge line rental with us. This would have no contract period and so you could cancel at any time. You would receive 600 minutes and unlimited texts each month at no cost. You could choose to either port an existing number into us or take a new number.

I understand from our conversation today that you have little faith in our customer service channels. My team and I would gladly help you with any queries you have throughout your time with us to ensure that you are always happy with the service we provide. I would love the opportunity to prove to you how highly we value our customers.

Should you wish to take me up on this offer simply reply to this email and I'll be in touch.

Also please feel free to add this email to your website so that others can see your progress.

All the best

Kirsty
Web Relations Team
Digital Service Operations
Vodafone UK

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