Chapter 6: 14th October 2009

The Response

13th October

Account **************

Address

Good morning Paul

Thanks for your time on the phone yesterday.

I’m sorry that the transfer of your mobile number to our network didn’t go smoothly.

I would be great to have you as a Vodafone customer and I’d be delighted to give you 12 month’s half price line rental if you decided to transfer your mobile number to us again. I also guarantee that we will successfully transfer your mobile number to our network within two working days of you providing us with your Port Authorisation Code (PAC).

If you decided not to transfer your mobile number to us then I will ensure that you don’t have any bill from us to pay.

To join Vodafone with 12 month’s half price line rental please call me on 08704 500 005 with your PAC within the next 14 days.

Wishing you well

Andrew Woodvine

Customer Relations Specialist

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